01 / Systems
Technical credibility
Network administration, Oracle and SQL environments, database modernization, governance, migration work, automation concepts, dashboards, and data-driven operating decisions.
Strategy · AI Transformation · Commercial Operations
IAN
GOLDEN
I turn complex business problems into clearer systems, workflows, and decisions.
My background spans financial markets, enterprise infrastructure, data systems, premium hospitality, membership sales, global partner activations, and independent consulting. Across each environment, the work has been the same at its core: understand the operating problem, align the people involved, and convert ambiguity into something executable.
Editorial portrait slot
4:5 / neutral background
01Infrastructure
02Enterprise Data
03Hospitality & Service
04Partnerships & Activation
05AI & Strategy
06Ownership
I understandSystems
I translateBusiness ↔ Technology
I improveWorkflows & Decisions
I build towardOwnership
Best aligned with
AI & business transformation
Strategy & operating design
Premium consumer & hospitality
Partnerships & commercial execution
Proof
Selected Proof
Execution, not just positioning.
The range is useful because it is backed by measurable operating experience: large systems, quantified improvement, live client environments, partner delivery, and cross-functional execution.
0
Enterprise database and server migrations led.
0
Increase in DREAMS daily processing capacity.
0
Databases inventoried across 31 servers.
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Users supported across eight healthcare facilities.
Profile
01 / Professional Thesis
Built to operate across boundaries.
My value comes from working comfortably across functions that are often separated: technical systems, commercial priorities, client experience, and execution. That range lets me understand the machinery, read the business context, communicate across stakeholders, and create a clearer path forward.
02 / Commercial
Customer and partner judgment
Hotel sales operations, premium membership conversion and retention, global sponsorship activation, small-business advisory, pricing, Statements of Work, and relationship-led service.
03 / Strategy
Translation into action
Business discovery, workflow mapping, AI use-case framing, stakeholder alignment, requirements, process redesign, performance visibility, and the operating logic needed to move from idea to build.
Experience
02 / Professional Experience
A career built in layers.
The story is less about changing industries than accumulating lenses. Each chapter added something the next one needed: systems discipline, operating rigor, customer judgment, partnership execution, strategic translation, and ultimately an ownership mindset.
Foundation / NJ Department of Health
Infrastructure & reliability
As an IT Specialist focused on network and Windows administration, I worked close to the operational core: supporting technology across healthcare facilities, handling escalations, balancing competing service needs, and mentoring junior technology assistants.
Learn the system before trying to transform it.
Supported eight healthcare facilities and 400+ users.
Served as a primary escalation point in a service-critical environment.
Mentored two technology assistants.
Scale / NJ Department of the Treasury
Data, modernization & operating rigor
At Treasury, the work expanded into database administration, enterprise modernization, governance, migrations, and performance improvement across regulated financial systems. It built the analytical discipline I now bring to strategy work.
Move from maintaining systems to improving how they perform.
Led 50+ enterprise database and server migrations.
Increased DREAMS processing from 28,000 to 71,000+ daily records.
Built visibility across 152 databases and 31 servers.
Worked across governance, Microsoft, Cisco, and infrastructure stakeholders.
Commercial / Marriott + Life Time
Hospitality & premium client experience
Marriott added exposure to hotel sales, CRM discipline, corporate clients, reporting, upgrades, events, and property-level commercial operations. Life Time added a more immediate premium-service environment: membership sales, onboarding, retention, service recovery, and high-volume relationship management.
Systems only matter if the experience works for the customer.
Supported sales operations across two Marriott hotel locations.
Built Tableau reporting for sales activity and client follow-up.
Handled membership conversion, retention, and service recovery at Life Time.
Developed a stronger instinct for how commercial goals and client experience interact.
Activation / FIFA Club World Cup
Partnerships under pressure
FIFA Club World Cup exposed me to sponsorship and experiential activation in a high-visibility environment. The work sat between commercial partners, venue operations, internal teams, contractual deliverables, brand presentation, and real-time issue resolution.
Brand promises become real in execution.
Supported sponsorship and experiential activation delivery.
Worked across partners, venue operations, and internal teams.
Resolved execution issues where partner expectations and operating reality had to stay aligned.
Convergence / BNY + Independent Advisory
AI, business strategy & transformation
At BNY, I work with traders and Markets stakeholders to structure requirements for AI agents, automation workflows, application enhancements, and engineering execution. Independent advisory work adds commercial judgment around workflows, KPIs, pricing, scopes, logistics models, and decision support.
Translate ambiguous needs into something teams can build.
Process discovery and workflow mapping across Markets initiatives.
AI use-case framing across business, product, data, and engineering.
Independent pricing, Statements of Work, KPI dashboards, and operating-model advisory.
Commercial and technical translation in regulated and client-facing environments.
Next layer / Venture building
Ownership & operating design
The next progression is to apply the same operating logic directly: identify a fragmented service, redesign the customer and partner experience, use technology where it creates leverage, and build the economics and systems required to operate it.
Move from advising and translating to owning the outcome.
Premium garment-service concept under development.
Founder role spanning product, strategy, operating model, and partner design.
Focus on service quality, logistics, garment tracking, and digital customer experience.
Full Experience
Professional record
For people who want chronology rather than narrative. Open any role for the concise résumé-level detail.
BNY
Senior Specialist — functional focus: AI & Business Strategy, Markets
Jun 2026 — Present
BNY
Senior Specialist — functional focus: AI & Business Strategy, Markets
Translate trader and Markets needs into structured requirements for AI agents, automation workflows, application enhancements, and engineering execution; conduct process discovery and bridge business, product, data, and engineering teams.
Golden Strategy & Analytics
Independent Strategy & Data Consultant
Nov 2025 — Present
Golden Strategy & Analytics
Independent Strategy & Data Consultant
Advise small-business owners on operating strategy, workflow redesign, KPIs, reporting, pricing, Statements of Work, AI-assisted analysis, and decision-support outputs.
FIFA Club World Cup
Partner Rights Delivery — Commercial Partnerships (Volunteer)
Mar 2025 — Jul 2025
FIFA Club World Cup
Partner Rights Delivery — Commercial Partnerships (Volunteer)
Supported delivery of sponsorship and experiential activations for international commercial partners; coordinated across commercial partners, venue operations, and internal teams.
Life Time Athletic
Member Concierge — Premium Client Experience & Membership Sales
Mar 2024 — Present
Life Time Athletic
Member Concierge — Premium Client Experience & Membership Sales
Front-line advisor for membership sales, onboarding, retention, and service recovery in a premium fitness-resort environment; convert inquiries into enrollments and manage high-volume client needs.
NJ Department of the Treasury
Database Analyst 1 — Database Administrator
May 2024 — Jun 2026
NJ Department of the Treasury
Database Analyst 1 — Database Administrator
Led 50+ enterprise database and server migrations supporting statewide financial systems; increased DREAMS processing capacity from 28,000 to 71,000+ daily records and supported modernization in regulated environments.
NJ Department of the Treasury
Database Analyst 2
Jan 2023 — May 2024
NJ Department of the Treasury
Database Analyst 2
Built a data inventory and governance framework across 152 databases and 31 servers; supported Oracle and SQL Server modernization and collaborated with governance, Microsoft, and Cisco stakeholders.
Marriott International — SpringHill Suites
Sales Coordinator — Hotel Sales & Commercial Operations
Oct 2022 — Jun 2023
Marriott International — SpringHill Suites
Sales Coordinator — Hotel Sales & Commercial Operations
Supported sales operations across two hotel locations through CRM management, client and pipeline data, commercial follow-up, reporting, corporate-client support, upgrades, event spaces, loyalty offerings, and Tableau dashboards.
NJ Department of Health
IT Specialist — Lead Network & Windows Administrator
Dec 2021 — Jan 2023
NJ Department of Health
IT Specialist — Lead Network & Windows Administrator
Supported technology operations across eight healthcare facilities and 400+ users, served as a primary escalation point, balanced competing service priorities, and mentored two technology assistants.
Work
03 / Selected Work
How I create value.
Representative operating stories—not confidential project disclosures. Each case shows how I frame a problem, structure the work, and create value across strategy, systems, partnerships, and client experience.
01 / Financial Markets + AI
From ambiguous business need to buildable AI workflow.
Problem
Markets stakeholders need outcomes, but requests may begin without complete data definitions, workflow logic, or technical requirements.
Approach
Interview stakeholders, map the current process, identify friction and control points, define use cases, requirements, inputs, outputs, and dependencies.
Value
Create a clearer handoff between business, product, data, and engineering so AI agents, automations, or application enhancements can be evaluated and executed.
02 / Enterprise Transformation
Modernizing regulated systems without losing operating continuity.
Problem
Statewide financial systems required migration, modernization, governance, and performance improvement while revenue processes remained business-critical.
Approach
Lead database and server migrations, resolve recurring production issues, create inventory and governance visibility, and optimize workflows and system performance.
Outcome
50+ migrations led; DREAMS daily processing capacity increased from 28,000 to 71,000+ records; visibility established across 152 databases and 31 servers.
03 / Partnerships + Activation
Protecting the partner promise in a live environment.
Problem
International commercial partners need contractual deliverables and brand presentation to remain aligned with venue constraints and real-time event operations.
Approach
Coordinate among partner teams, venue operations, and internal stakeholders; support experiential activation delivery and resolve execution issues as they emerge.
Value
Support a high-visibility environment where commercial expectations, operational reality, and brand experience stay synchronized.
04 / Hospitality + Premium Service
Connecting commercial performance with client experience.
Problem
Premium environments require both operational follow-through and human judgment: sales activity, client needs, retention, service recovery, and relationship continuity.
Approach
Use CRM and reporting discipline at Marriott; combine membership conversion, onboarding, retention outreach, and high-touch service at Life Time.
Value
A commercial lens grounded in customer experience—useful in hospitality, luxury, premium consumer businesses, partnerships, and service-led ventures.
Capabilities
04 / Capabilities
Strategic first. Technical enough to execute.
The toolkit is intentionally broad, but the hierarchy matters. Strategic translation is the primary value; the technical and commercial capabilities make that translation more credible.
Primary / Strategy & Transformation
Define the right problem and the path forward.
Business discovery, use-case framing, workflow redesign, stakeholder alignment, execution structure, and decision support.
Technical / Data & Systems
Understand the machinery.
Enough technical depth to work credibly with data, infrastructure, reporting, engineering, and automation stakeholders.
Commercial / Consumer & Partnerships
Understand the person on the other side.
Customer experience, partnership delivery, premium service, sales operations, communication, and execution under visible expectations.
Education
William Paterson University
B.S. Computer Science
Technical foundation supporting a business-facing career.
Ownership
05 / Building
BUILD.
Ownership Direction
A technology-enabled garment-service business.
I am developing a premium garment-service concept around intake, garment tracking, partner operations, pickup and delivery, digital customer profiles, and a more considered service experience. The venture is a practical expression of the same thesis behind my career: combine systems thinking, commercial judgment, technology, and service design to make an existing experience work better.
Problem
Fragmented, inconvenient garment-care workflows and customer experience.
Role
Founder · Product · Strategy · Operating Model
Stage
Concept development · Partner model · Prototype planning
Contact
06 / Contact
For roles, advisory work, and serious conversations.
Relevant conversations include AI and business transformation, strategy, financial technology, premium consumer and hospitality, partnerships, service design, independent advisory, and entrepreneurial collaboration.
Professional Contact
If the work sits between business and technology, strategy and execution, or customer experience and operating systems, there is probably a useful conversation to have.